Return policy

Return Policy

Would you like to exchange or return your order? You can! You can return or exchange your order at your own expense within 14 days of the delivery date.

The process for returning/exchanging your order is as follows:

  1. Send us an email at info@prouvence.nl and specify which items you would like to return or exchange.
  2. We will send you a return/exchange form. Please fill it out clearly and place it in the box.
  3. Send the package to us using a shipping company of your choice and ask for a proof of shipment.
  4. After the return/exchange shipment has arrived, it will be processed within 10 working days.
4o